Shipping policy

ORDER PROCESSING

Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from carrier transit time.

SHIPPING RATES AND DELIVERY

Shipping charges are calculated according to the total order weight:

• 0–1 lb: $6.99
• 1.01–3 lb: $9.99
• 3.01 lb and above: $13.99

Estimated transit time after shipment is 3–7 business days. Delivery dates are estimates and are not guaranteed. Delays caused by carriers, weather, holidays, or other circumstances outside our control may occur.

FRAGRANCE SHIPPING

Alcohol-based fragrances are shipped within the United States using eligible ground transportation. We do not ship alcohol-based fragrances internationally or to APO, FPO, or DPO addresses.

TRACKING

Tracking information will be provided when your order ships. Tracking may take up to 48 hours to update.

ADDRESS ACCURACY

Customers are responsible for entering a complete and correct shipping address. Contact us immediately if an address needs to be corrected. Once an order has shipped, we cannot guarantee that it can be redirected.

RETURNED PACKAGES

If a package is returned because of an incorrect or incomplete address, refusal, or failure to retrieve it, the customer may be responsible for additional shipping charges before it is resent.

LOST, STOLEN, OR DAMAGED PACKAGES

Rose Luxe Co. is not responsible for carrier delays or theft occurring after confirmed delivery. However, we will assist customers with eligible carrier claims. Damage or incorrect-item concerns must be reported within 48 hours of delivery with the order number and clear photographs.