Refund policy
5-DAY RETURN POLICY
Rose Luxe Co. accepts eligible returns requested within 5 calendar days of the confirmed delivery date.
To qualify for a return, the item must be in exactly the same condition in which it was shipped:
• Unopened, unused, unworn, and unsprayed
• Original manufacturer packaging and seals fully intact
• Rose Luxe Co. protective wrapping or tamper seal intact
• Clothing tags attached and no signs of wear, washing, stains, odors, makeup, or damage
• All accessories, gifts, and original packaging included
Items that have been opened, sprayed, tested, worn, unsealed, or altered cannot be returned. We cannot accept returns based on fragrance preference after a product has been opened.
RETURN REQUESTS
Email roseluxecoo@gmail.com within 5 calendar days of delivery and include your name, order number, reason for return, and clear photographs showing the item and seals.
Returns must be approved before being mailed. Unauthorized returns may be refused. Approved items must be shipped back using a trackable service within 5 calendar days of return authorization.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged or Rose Luxe Co. sent the incorrect item. Original shipping charges are nonrefundable.
REFUNDS
Returned merchandise will be inspected after delivery. If approved, the refund will be issued to the original payment method for the eligible item price. Items returned opened, used, damaged, missing packaging, or without intact seals will not qualify for a refund.
DAMAGED OR INCORRECT ITEMS
Contact us within 48 hours of delivery if an item arrives damaged, leaking, or incorrect. Include photographs of the item, shipping box, packaging, and shipping label. Approved claims may receive a replacement or refund.
ORDER PACKING
For quality control and fraud prevention, orders may be photographed or recorded while being inspected, packed, sealed, and shipped.
Nothing in this policy limits any consumer rights that cannot legally be excluded.