Política de reembolso

Return & Refund Policy

5-Day Return Policy

Rose Luxe Co. accepts eligible return requests within 5 calendar days of the confirmed delivery date.

Return Eligibility

To qualify for a return, the item must be in the same condition in which it was received:

  • Unopened, unused, unworn, and unsprayed
  • Original manufacturer packaging and seals fully intact
  • Rose Luxe Co. protective packaging or tamper seal intact
  • Clothing tags attached with no signs of wear, washing, stains, odors, makeup, or damage
  • All original accessories, gifts, and packaging included
  • Proof of purchase or order information required

Perfumes, cosmetics, beauty products, and personal-care items that have been opened, sprayed, tested, or used are not eligible for return. We do not accept returns based on fragrance preference after a product has been opened or tested.

How to Request a Return

Email roseluxecoo@gmail.com within 5 calendar days of delivery.

Please include your name, order number, reason for the return, and clear photos of the item and packaging.

Returns must be approved by Rose Luxe Co. before being shipped back. Unauthorized returns may be refused.

Approved returns must be shipped using a trackable shipping service within 5 calendar days of return authorization.

Return Address

Approved returns should be mailed to:

Rose Luxe Co.
1632 Hernandes Dr
Orlando, FL 32808

Please do not send a return before receiving return approval from Rose Luxe Co.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or Rose Luxe Co. sent the wrong item.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, leaking, defective, or incorrect, contact us within 48 hours of delivery at roseluxecoo@gmail.com.

Please provide photos of the item, shipping box, packaging, and shipping label. Approved claims may receive a replacement or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used perfumes
  • Sprayed or tested fragrances
  • Opened cosmetics or beauty products
  • Used personal-care products
  • Sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Items without original packaging or intact seals
  • Items showing signs of wear, damage, washing, or alteration

Exchanges

We do not offer direct exchanges. Eligible items may be returned according to this policy, and a new order can then be placed for the desired item.

Refunds

Once we receive and inspect your return, we will notify you whether the return has been approved or declined.

If approved, the refund will be issued to your original payment method for the eligible purchase amount.

Please allow up to 10 business days for Rose Luxe Co. to process an approved refund. Your bank or credit card provider may require additional time to post the refund.

Contact Us

For questions about returns or refunds, contact:

Rose Luxe Co.
Email: roseluxecoo@gmail.com

Nothing in this policy limits any consumer rights that cannot legally be excluded.